Participant Experiences
What People Say After Their Sessions with Sereva
These accounts come from people who were, not long ago, in the same position you may be in now — wondering where to start.
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What They Said
From People Who Attended Our Programmes
A selection of accounts from participants across our three programmes. Names and details are included with permission.
Rajesh Menon
Petaling Jaya · Former engineer
"I attended the orientation session about six months before my retirement date, mostly because a colleague recommended it. I came in thinking I understood my situation reasonably well — I did not. The facilitator walked through what my statement actually said, and a few things I had assumed turned out to be wrong. Nothing dramatic, but the kind of thing that would have caused me confusion when I eventually visited the relevant body. Worth every ringgit."
June 2025 · Retirement Readiness Orientation
Norhayati Zainudin
Shah Alam · Public sector retiree
"The document workshop was exactly what I needed. I had four years of statements, letters, and forms piled in a box with no real order to them. By the end of the day, everything was in a labelled folder with a checklist of what I still needed to gather. When I went to the official office the following month, the officer commented that I had come very prepared. That felt good."
May 2025 · Records Organisation Workshop
Chan Wei Liang
Kuala Lumpur · Private sector manager
"I went through the full programme with my wife attending the document sessions alongside me. The multi-session format suited us well — we did not feel rushed. The personal information binder they helped us build is something we now refer back to regularly. One small note: parking near the office on a weekday is a bit of a challenge, so plan ahead for that."
July 2025 · Comprehensive Transition Programme
Periasamy Krishnan
Klang · Former logistics supervisor
"I had been putting off dealing with retirement paperwork for over a year because it felt like too much. The orientation session at Sereva changed that. It was not a lecture — the facilitator took my actual questions and answered them one by one. I left understanding which body to contact for which matter, and with a handout that I have kept on my desk since."
June 2025 · Retirement Readiness Orientation
Salmah Talib
Subang Jaya · Teacher (retiring)
"I appreciated that nobody tried to sell me anything. I have been to other retirement-related events where the information was clearly tied to a product. At Sereva it was genuinely just information, and the facilitator was clear whenever I asked a question that went into personal advice territory — they would explain the boundary and point me to the right official source instead of guessing. That transparency mattered to me."
May 2025 · Retirement Readiness Orientation
Lim Hui Shan
Penang · Accountant (early retirement)
"The comprehensive programme was the right choice for me. I was taking early retirement and felt like I had a lot of unknowns. The phased sessions meant I could absorb things between visits rather than trying to take in everything at once. The email support afterwards has also been helpful — I have sent a few factual questions and always received a clear, prompt response pointing me in the right direction."
July 2025 · Comprehensive Transition Programme
In More Detail
Three Participant Journeys
A closer look at the path three participants took, and what they found useful along the way.
Ahmad Mustafa, 58, Kuala Lumpur
Starting Point
Ahmad had received statements for years but had never taken the time to read them carefully. He was approaching retirement and realised he did not know what questions to ask or which office to visit first.
What He Did
He attended the Retirement Readiness Orientation. During the session, the facilitator walked through his statement with him and explained the sections he had been unclear about.
Where He Ended Up
Ahmad attended his first official appointment three weeks later, prepared with a written list of questions. He described the appointment as the most productive official meeting he had ever had.
"I finally felt like I understood my own situation."
Yeoh Cheng Mun, 61, Johor Bahru
Starting Point
Cheng Mun had a large envelope containing several years of correspondence — some opened, some not. She felt overwhelmed at the idea of going through it all and had been putting it off for more than a year.
What She Did
She attended the document organisation workshop with her daughter. By mid-afternoon, all correspondence was sorted, labelled, and placed in a folder with a checklist of two items she still needed to request.
Where She Ended Up
Cheng Mun described the workshop as a turning point. The practical task of sorting papers alongside a facilitator made something that had felt abstract become manageable within a single afternoon.
"One afternoon sorted out a problem I had been avoiding for over a year."
Kavitha Rajan, 55, Petaling Jaya
Starting Point
Kavitha was taking early voluntary retirement and had specific questions about the general process and typical timelines. She had tried searching online but found the information either too vague or too technically written to follow.
What She Did
She enrolled in the Comprehensive Transition Information Programme over six weeks. The phased approach meant she could absorb the material between sessions rather than trying to take in everything at once.
Where She Ended Up
At the end of the programme, Kavitha had a completed personal information binder and a clear set of questions for each official appointment she needed to make. She has since used the email support twice with factual queries.
"The phased sessions were exactly right for how I learn."
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Jalan Sultan Ismail,
50250 Kuala Lumpur
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